Note: The job is a remote job and is open to candidates in USA. UnityBPO is a healthcare support company dedicated to improving the patient experience. They are seeking a Patient Customer Service Support Specialist to provide first-level customer service support to patients regarding their healthcare applications and non-clinical needs.

Responsibilities

• Provide first-level customer service support
• Identify and document customer issues clearly and accurately
• Escalate unresolved tickets to appropriate internal teams as needed
• Accurately document every call
• Deliver outstanding customer service through clear communication, patience, and empathy

Skills

• High School diploma or GED (or equivalent experience)
• Must have hard wired connection to router
• Previous experience in a customer service or technical support role
• Previous Call Center Experience
• Basic knowledge of PC operations and desktop applications
• Excellent verbal and written communication skills
• Ability to multitask and problem-solve in a fast-paced environment
• Ability to maintain and calm, professional demeanor in challenging situations
• Adaptability and self-motivation in a remote work setting
• Strong customer empathy, patience, and a commitment to provide high-quality service
• Experience with My Pres and My Chart
• Familiarity with medical terminology
• Experience working in Electronic Health Record (EHR) systems

Benefits

• We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development
• Career Growth: We invest in your development and pay for technical certifications
• Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
• Inclusive Culture: We welcome applicants of all ages and backgrounds.
• Leadership Access: Share your ideas directly with leadership, including the CEO
• Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Company Overview