Note: The job is a remote job and is open to candidates in USA. Close is a CRM company that has been operational since 2013, focused on creating communication-first sales software. The Site Reliability Engineer will join the Infrastructure Team to build and maintain the platform that supports all Close systems, ensuring stability and efficiency in a fully remote environment.

Responsibilities

• Fully automating our database’s lifecycles with Argo Workflow
• Eliminating all static credentials where they may be
• Reducing downtime and disruption due to maintenance or disaster to new lows
• Help us improve our multi-region disaster recovery system

Skills

• 5+ years of experience building modern infrastructure systems for Senior 1 & 2 level candidates
• 8+ years of experience for Staff level candidates
• You are respected as an expert on the systems you run
• You have been the final point of escalation in the support of mission critical production systems
• Familiarity with some of the following technologies: AWS, Terraform, Kubernetes, Ansible, MongoDB, PostgreSQL, Elasticsearch
• Strong grasp of common networking and data transfer protocols such as DNS, HTTP, TCP
• Ability to speak and write in English
• Located in the USA (ET, CT, MT, PT)
• Contributed open source code related to our tech stack
• Experience maintaining very large databases
• Been through a successful disaster response
• Experience with multi-region architectures
• Run MLOps systems
• Experience scaling Temporal

Benefits

• Compensation: Competitive pay plus an organization-wide goal-based bonus
• Paid Time Off: ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close.
• 80% Work Option: Work with your manager to choose between a standard 5-day week or a 4-day week at 80% pay
• Parental Leave: Paid leave for primary and secondary caregivers
• Sabbatical: A 1-month paid sabbatical every 5 years with the team
• Healthcare (US residents): Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability
• 401k (US residents): We match your contributions up to 6%, vested immediately

Company Overview