Note: The job is a remote job and is open to candidates in USA. Netflix is a company dedicated to entertaining the world through innovative storytelling and technology. They are seeking a seasoned engineer for the Customer Service Platform team to build, test, and deploy features that enhance customer service experiences, particularly focusing on a modern hybrid architecture and Generative AI initiatives.

Responsibilities

• Ideating, building, testing, and deploying robust features that meet both technical and business objectives
• Collaborating with Netflix engineering sister teams, product stakeholders and external vendors to deliver comprehensive end-to-end solutions

Skills

• Experience with TypeScript or JavaScript
• Experience with modern UI framework such as React
• Solid experience in object oriented programming in Java, C++ etc incl. Javascript class
• Solid experience with API technologies such as GraphQL, gRPC, and REST
• Solid knowledge of data structures, DB schema design and modern design patterns
• Extensive experience integrating internal and/or third-party services
• Experience with cloud computing platforms like Amazon Web Services
• Experience in customer support / account management domain
• Experience with Generative AI / ML at application level
• Experience working with SLOs, SREs, and contemporary observability platforms
• Experience developing build tooling or delivery automation
• Experience with distributed systems / cloud deployment / AWS multi region
• An advocate for reliability and operational excellence
• A good grasp of UX fundamentals

Benefits

• Health Plans
• Mental Health support
• A 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Full-time salaried employees are immediately entitled to flexible time off

Company Overview

Company H1B Sponsorship