Note: The job is a remote job and is open to candidates in USA. ecoATM Gazelle is a technology company focused on device re-commerce, aiming to reduce e-waste through automated kiosks and an online marketplace. They are hiring a Staff Product Manager to oversee the User Experience at their kiosks, ensuring operational efficiency and improving customer transaction completion rates. The role involves cross-functional collaboration with various teams to enhance the kiosk experience and drive product ownership metrics.

Responsibilities

• Size opportunities across kiosk performance to ensure prioritization truly solves the biggest problem
• Be a master of saying no, with clear articulation and data that backs reasoning
• Partner with Engineering (Hardware and Operations when relevant) to improve critical steps of the kiosk experience; including but not limited to connecting a device, evaluating a device, removing FMI and other accounts, ID verification, etc
• Collaborate with Data & Analytics to ensure performance and change is measured, credible and solidified with data
• Ensure awareness across the company, the kiosk impacts all departments differently, all need to be completely aware of strategy, roadmap, wins, failures and prioritization strategy
• Travel approximately once per quarter to observe customers, study kiosk function, and partner with various departments to improve and evolve the kiosk experience

Skills

• 8+ years of product management experience in software development
• Experience building user experiences for a physical product makes you more interesting (e.g. Self-service checkout, ordering kiosks, POS etc.)
• A track record of owning key revenue generating metrics
• Strong analytical capability and comfort defining (or evolving) operational KPIs with data teams
• Demonstrated ability to operate as a senior IC in a cross-functional, execution-focused environment
• Experimentation mindset with real history of A/B tests that substantiate incremental gains

Benefits

• This position may also be eligible for short-term and long-term incentives based on individual and company performance.
• Base pay offered may vary depending on job-related knowledge, skills, and experience.
• Learn more about ecoATM benefits here.

Company Overview