Note: The job is a remote job and is open to candidates in USA. Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. The Support Representative is a call center–based technical support role responsible for assisting customers with issues, questions, and troubleshooting related to POS software and Windows‑based environments.

Responsibilities

• Provide inbound phone and email support for POS software customers
• Troubleshoot application and Basic Windows OS issues
• Accurately document, manage, and resolve support tickets
• Maintain individual ticket volume and productivity metrics
• Assist customers with technical questions and operational issues
• Escalate complex issues appropriately while maintaining customer communication
• Participate in weekend and rotational coverage schedules as required

Skills

• Experience supporting customers via phone and email in a technical or call center environment
• Working knowledge of Windows operating systems
• Familiarity with Microsoft 365 applications
• Basic understanding of Windows networking concepts
• General technical troubleshooting experience
• Strong verbal and written customer communication skills
• Ability to manage multiple tickets and priorities in a call center environment
• Solid troubleshooting and problem‑solving skills
• Customer‑focused mindset with attention to detail
• Ability to work independently and as part of a team

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