Note: The job is a remote job and is open to candidates in USA. WitnessAI is a company that specializes in intent-based AI security, focusing on preventing data breaches and ensuring the safe use of AI technologies. The Technical Account Manager will act as a trusted advisor to customers, guiding them through the deployment and integration of the security platform while providing technical support and fostering strong relationships.

Responsibilities

• Customer Onboarding & Integration: Guide new customers through deployment, configuration, and best practices tailored to their network security environments
• Technical Support & Troubleshooting: Serve as a technical point of contact for advanced support issues, helping customers resolve complex network or security-related challenges
• Customer Advocacy: Build strong relationships and understand customer goals, proactively identifying opportunities to improve their experience and adoption
• Training & Enablement: Deliver product training sessions and create technical resources (e.g., guides, runbooks, videos) to empower customer teams
• Feedback Loop: Collaborate closely with product and engineering teams to relay customer feedback, feature requests, and bug reports
• Security Expertise: Act as a subject matter expert in networking and AI security concepts—firewalls, proxies, jailbreaks, unethical usage and data leakage
• Account Health Monitoring: Track usage metrics and signals to identify risks and opportunities across your customer portfolio

Skills

• Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience)
• 3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering)
• Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc
• Strong understanding of common enterprise technologies and architectures
• Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet)
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Experience working in fast-paced SaaS or cybersecurity environments
• Familiarity with SSO, authentication protocols (SAML, OAuth), and cloud security practices is a plus
• Relevant security certifications
• Experience with supporting or working with cybersecurity teams
• Prior experience supporting enterprise or global customers
• Prior startup experience

Benefits

• Hybrid work environment
• Competitive salary.
• Health, dental, and vision insurance.
• 401(k) plan.
• Opportunities for professional development and growth.
• Generous vacation policy.

Company Overview

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