Note: The job is a remote job and is open to candidates in USA. Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The company is seeking a Technical Writer to support the Documentation team by creating engaging content that enhances customer self-sufficiency, including writing and editing operational documentation and producing customer-facing help materials.

Responsibilities

• Writing, editing, and maintaining operational and partner-facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
• Reviewing and editing marketing copy, including long-form blogs and product-related content
• Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
• Attending product, marketing, and cross-functional meetings to understand upcoming initiatives and proactively plan documentation needs
• Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
• Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability
• Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

Skills

• 3+ years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment
• Bachelor's degree in writing, communications, English, or a related field
• Proficient in Sharepoint, JIRA/Confluence, and component-based authoring tools such as Contentful
• Experience with telecom, VoIP, or related software and technology is a plus
• Experience using documentation or knowledge base tools such as Confluence, Docs360, LMS or similar platforms
• Exceptional writing and editing skills with a sharp eye for detail
• Expertise in Microsoft Word and document formatting
• Experience translating technical or operational concepts into clear, audience-appropriate content
• Comfort working with cross-functional teams and proactively seeking information
• Strong organizational skills and the ability to manage multiple competing deadlines
• A collaborative mindset and the confidence to insert yourself into conversations when clarification is needed

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Company Overview

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