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Remote Travel Booking Specialist – Hotels & Resorts

Remote · New Zealand Full-time

Position Overview We are looking for organized and customer-focused individuals to join our team as a Remote Travel Booking Specialist supporting hotel and resort reservations. In this role, you will assist clients with selecting accommodations, coordinating bookings, and ensuring all travel details are accurate and well-organized. This is an entry-level opportunity within the travel and hospitality space. No prior travel experience is required. Training and support are provided to help you get started.

Key Responsibilities

  • Support clients in identifying hotel and resort options that match their travel preferences
  • Manage reservation requests and assist with confirming accommodations
  • Provide clear and timely communication regarding availability, amenities, and booking details
  • Verify travel information including dates, guest details, and special requests
  • Keep client records organized and up to date
  • Assist with pre-travel confirmations and post-stay follow-up when needed

Qualifications

  • Strong communication skills with a focus on customer service
  • Detail-oriented and able to manage multiple tasks
  • Comfortable using online tools and reservation systems
  • Self-motivated and able to work independently in a remote environment
  • Experience in customer service, hospitality, or administrative roles is a plus but not required

What We Offer

  • Guided onboarding and role-specific training
  • Access to booking systems and travel resources
  • Ongoing support and skill development
  • Flexible remote work environment
  • Team-oriented and supportive work culture

Ideal Candidate This role is a great fit for individuals interested in hospitality, travel coordination, or remote customer support, especially those looking to build experience in booking and reservations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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