Note: The job is a remote job and is open to candidates in USA. Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. They are seeking a seasoned Workday Payroll, Time Tracking, and Absence Lead to support their Application Management Services clients, focusing on system optimization and ongoing support. The role involves leading client interactions, managing support activities, and mentoring junior consultants.

Responsibilities

• Lead Workday post-production support services for Payroll, Time Tracking, and Absence modules across a portfolio of clients
• Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements
• Develop strong client relationships, understanding each organization’s policies, business cycles, and compliance requirements to provide tailored recommendations and support
• Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs
• Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams
• Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance
• Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer
• Coordinate with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements

Skills

• 2+ years of Workday experience, with deep functional expertise in Payroll, Time Tracking, and Absence
• Experience in a managed services model
• Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services
• Strong understanding of payroll operations, U.S. tax compliance, time calculation rules, and absence/accrual policies
• Experience leading Workday release assessments and regression testing in a multi-client environment
• Ability to manage multiple clients simultaneously, balancing support demands and strategic initiatives
• Excellent communication, presentation, and relationship management skills
• Workday certification preferred

Benefits

• For salaried positions, this role may also be eligible for an annual performance bonus.
• Additional benefits and perks may also be available, depending on the position and employment terms.

Company Overview

Company H1B Sponsorship