The North Carolina Department of Revenue is committed to excellence in tax administration and is currently accepting applications for a Revenue Tax Technician to work in the Fayetteville Service Center. The role involves assisting taxpayers with tax compliance through communication and correspondence, ensuring efficient resolution of tax matters.

Responsibilities

• Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
• Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
• Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc
• Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
• Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
• Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases
• Establish payment plans with taxpayers based on standard operating procedures
• Research assets and verify liens on taxpayers

Skills

• Associate's degree in Business Administration, Accounting or related field from an appropriately accredited institution
• One year work experience preferably in an accounting-related environment
• Demonstrated experience working with customers
• Basic skill level using Microsoft Word, Excel, and MS Office

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

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