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SaaS Product Implementation Program Manager – Public Sector

Remote · Pakistan Full-time

Job Description:

  • Lead and manage complex, multi-year SaaS implementation projects for Federal clients.
  • Ensure timely, high-quality program execution across planning, delivery, and customer success phases.
  • Bring structured, repeatable program methodologies tailored for defense and aerospace implementations.
  • Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models.
  • Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments.
  • Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability.
  • Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed.
  • Drive continuous improvement and post-implementation analysis to improve future delivery cycles.

Requirements:

  • Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Business Administration.
  • 8+ years of experience in program or project management, with a focus on the public sector or government contracting.
  • Proven track record of successfully managing multiple complex projects.
  • Excellent leadership and communication skills, with the ability to build strong relationships with clients and internal teams.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Proficiency in project management tools and methodologies, such as Agile or Scrum.
  • Experience with contract management or procurement processes is highly preferred.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Excellent organizational and time management skills, with a focus on attention to detail.
  • Willingness to travel as required for client meetings and project engagements.
  • Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts.
  • Knowledge of SaaS, Microsoft technologies, and Cloud services

Benefits:

  • Robust medical (physical & mental vision and dental benefits)
  • Employee assistance program (EAP)
  • Equity (RSUs) and shared ownership in the company
  • Generous 401K match
  • Flexible work environment
  • Paid maternity and paternity leave
  • Generous holiday and PTO program
  • CaaS (coaching as a service)
  • Annual personal development allowance
  • 7 Days for Humanity – 7 paid volunteer days annually
  • Global and regional DEIB steering committees, employee resource groups (ERGs)
  • Global DEIB training programs and guest speakers throughout the year

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