Senior Accounts Receivable / Order-to-Cash Specialist Location: Remote (EST hours preferred) Employment Type: Full-Time Compensation: Base Salary: $1,500 – $1,800 USD/month (depending on experience) Performance Bonus: $300 – $500 USD/month Bonus tied to collection effectiveness, aging reduction, and overall AR performance Role Overview This role is responsible for fully owning the Accounts Receivable and Order-to-Cash process in a standalone capacity. The position plays a critical role in driving cash flow, reducing aging balances, and improving AR operations, managing a high-volume and complex portfolio, including legacy accounts and aged balances. This is not a general accounting or month-end close role. Instead, it is a senior, hands-on AR position focused on cash collection, dispute resolution, process improvement, and cross-functional collaboration. The ideal candidate is persistent, detail-oriented, and comfortable being customer-facing, handling both inbound and outbound communication with clients.

Key Responsibilities

Accounts Receivable & Collections Ownership Own the full order-to-cash lifecycle, from invoicing through payment application and collections Manage a high-volume AR portfolio, including active accounts and complex aged balances (including legacy AR) Proactively follow up with customers via email and phone to ensure timely payments Accurately apply payments (ACH, wire, check, credit memo) and maintain documentation in ERP/CRM systems Dispute Resolution & Cross-Functional Collaboration Investigate and resolve invoice discrepancies, short payments, chargebacks, and deductions Partner with Sales, Finance, and Operations to resolve issues and unblock payments Act as the main point of contact for customer billing and payment inquiries Escalate high-risk accounts with clear recommendations and action plans Reporting, Aging & Cash Flow Support Prepare and maintain AR aging reports and weekly collection updates Provide visibility into collection performance, customer risk, and aging trends Support AR reconciliations and audit processes as needed Process Improvement & Systems Optimization Identify opportunities to improve AR workflows and reduce manual processes Improve invoicing cadence, dispute tracking, and documentation standards Contribute to NetSuite optimization and automation initiatives Help establish scalable AR processes and best practices Qualifications 4+ years of progressive Accounts Receivable / Collections experience Proven experience managing high-volume and complex AR portfolios, including aged balances Strong understanding of order-to-cash processes and collection strategies Hands-on experience with ERP systems (NetSuite preferred) Excellent English communication skills (written and verbal) Comfortable handling inbound and outbound customer calls Strong attention to detail, organization, and follow-through Ability to work independently in a remote, fast-paced environment Availability to work EST-aligned hours

Nice to Have

Experience in fast-growing or operationally complex environments Exposure to process improvement or automation initiatives Experience working with cross-functional US-based teams