Title: Senior HR Generalist Location: Nashville (Hybrid) Job Description: COMPANY OVERVIEW Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry. By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders. With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey. LINKS Life At Built & Habitat Build Series D Financing Round Built Recognized in Two American Business Award Categories Built Secures Investment from Citi Senior HR Generalist We’re scaling fast and need a Senior HR Generalist who can do more than just “keep up” - someone who anticipates needs, drives process improvements, and ensures our People programs are strategic, compliant, and employee-centered. You’ll own critical parts of the employee lifecycle, provide expert guidance to managers, and serve as a trusted point of contact for all things HR. What You’ll Be Doing Lead and optimize the administration of HR programs, policies, and processes, ensuring they align with Built’s mission, values, and compliance requirements. Partner with leaders and employees to address questions, resolve issues, and deliver solutions that balance business needs with employee experience. Own the benefits function end-to-end — from strategy and annual renewal through ongoing administration — including plan design recommendations, vendor evaluations, cost analysis, and employee education. Serve as the primary liaison with insurance brokers, carriers, and third-party vendors, negotiating terms, reviewing performance metrics, and ensuring high service levels. Lead the annual open enrollment process, including planning timelines, coordinating with brokers, developing employee communications, delivering presentations, and managing system updates. Manage FMLA, ADA, STD, LTD, and other leave programs, ensuring compliance and a positive employee experience. Facilitate an engaging, inclusive New Hire Orientation and iterate content to keep it fresh, relevant, and inspiring. Partner with the Director, Talent Management to create a best-in-class onboarding experience that accelerates time-to-productivity. Collaborate with People leadership to refine employee development plans, performance review cycles, and engagement initiatives. Manage vendor relationships (e.g., I-9 compliance providers), holding partners accountable to service-level agreements and quality standards. Track and analyze HR and benefits data, identifying trends, recommending improvements, and creating reports for leadership. Lead compliance efforts for mandatory postings, reporting, and filings; maintain accurate, compliant personnel records. Handle unemployment claims, investigations, and sensitive employee relations matters with discretion and fairness. Serve as a process owner for case management (JIRA, AllVoices), ensuring timely resolution and continuously refining workflows. Mentor and guide more junior HR team members on process execution, systems, and best practices. Support employee life cycle actions at key milestones (new hire support, terminations, etc.) What We’re Looking For Bachelor’s degree (or equivalent work experience) and 5+ years of progressive HR experience in a fast-paced, growth environment. Demonstrated expertise in benefits strategy, administration, and vendor management, including negotiating with brokers and carriers, analyzing plan performance, and delivering employee-facing education. Strong knowledge of federal, state, and local HR compliance and employment law, with experience applying it in a multi-state environment. Proven success leading annual open enrollment from planning through post-enrollment analysis. Proficiency with HRIS systems, preferably ADP Workforce Now, and experience leveraging HR tech for automation and insights. Skilled at analyzing HR and benefits metrics to identify trends, risks, and opportunities for improvement. High emotional intelligence with the ability to navigate sensitive issues and build trust across the organi