Title: Senior IT Systems Administrator Location: United States Department: AI Job Description: TechTorch | U.S. Remote | Full-Time At TechTorch, we're a bunch of non-conformists who believe the way technology consulting works today is fundamentally broken – and we've set out to redefine it. We combine the speed of a startup with the rigor demanded by the world's most sophisticated clients, delivering AI-powered solutions that create measurable impact. Our leadership team brings deep roots in top-tier consulting as well as operator experience at Fortune 500 companies such as Cisco and Nike. Bootstrapped and profitable, we are growing fast and we're just getting started. ABOUT THE ROLE TechTorch is seeking a Senior IT Systems Administrator to serve as a hands-on execution layer within our technology operations team. This individual will work under the direction of senior technical staff who define architecture and policy, translating those directives into reliable, compliant day-to-day IT operations. The ideal candidate thrives in structured but fast-moving engineering environments, is deeply fluent in Google Workspace and Microsoft 365 administration, and brings a proactive, AI-augmented approach to IT operations. You will not be designing the strategy - you will be the person who makes it real, consistently and correctly. KEY RESPONSIBILITIES Platform Administration Administer and maintain TechTorch environments across Google Workspace (user lifecycle, groups, Drive policies, Vault, Meet, security settings) and Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Entra ID/Azure AD) Administer and support business applications (for example, QBO, Asana, etc.) and other SaaS tools as directed Serve as the primary remote help desk resource for end users across the organization Endpoint Support Provide endpoint support across ChromeOS, Windows, and macOS devices Manage device enrollment, configuration, and policy enforcement via MDM platforms (Google Admin, Intune, or equivalent) Troubleshoot hardware, OS, and application issues remotely with minimal escalation Compliance & Policy Execution Execute technology controls and configurations in alignment with CMMC/NIST 800-171, ISO 27001, and SOC 2 requirements Implement and enforce access controls, audit logging, data handling policies, and security configurations as defined by senior staff Support audit readiness activities including evidence collection, policy documentation, and control testing Add or modify system capabilities to address evolving compliance requirements, implementing the solution rather than defining it AI-Augmented Operations Actively apply AI tools (e.g., Claude, Copilot, Gemini) to streamline IT workflows, automate repetitive tasks, and accelerate troubleshooting Stay current on how AI is reshaping IT operations and bring practical applications to the team Engineering Environment Support Support IT needs within an engineering-oriented organization that operates across a connected digital thread of tools and data Quickly learn and adapt to specialized tools and workflows used by engineering teams without requiring deep domain expertise Maintain awareness of how IT infrastructure intersects with engineering processes, data flows, and toolchains REQUIRED QUALIFICATIONS 5-8 years of hands-on IT administration experience in a product engineering and manufacturing environment Expert-level Google Workspace administration (Users, Groups, Drive, Security, Vault, Admin Console) Proficient Microsoft 365 tenant administration (Exchange, SharePoint, Teams, Intune, Entra ID) Demonstrated endpoint support experience across ChromeOS, Windows, and macOS Familiarity with CMMC/NIST 800-171, ISO 27001, and/or SOC 2 control implementation Experience administering SaaS tools (for example, QBO, Asana, etc.) Strong remote help desk and user support skills; able to resolve issues efficiently without in-person access Comfortable working in a task-execution role where architecture and policy decisions are made upstream Familiarity with the use of AI tools to improve personal productivity and IT operations U.S. citizen or lawful permanent resident (green card holder) PREFERRED QUALIFICATIONS Experience supporting engineering teams or organizations with an engineering-oriented digital thread Familiarity with MDM policy enforcement and endpoint compliance tooling Exposure to GRC tools or compliance management platforms Experience in a startup, growth-stage, or lean IT environment where adaptability is essential Google Workspace Administrator or Microsoft 365 certifications (not required but a plus) WHAT SUCCESS LOOKS LIKE In the first 90 days, you will have a firm handle on our Workspace and M365 environments, be resolving help desk tickets independently, and be executing compliance-driven configuration tasks with minimal rework. Within six months, you will be a trusted extension of our senior tech team - someone they can hand a task to and know it is done right, on time, and documented.