Welcome to Fidelity National Information- FIS, a leading global provider of financial technology solutions. We are seeking a highly skilled Senior Systems Administrator with expertise in Dynamics CRM to join our dynamic team. In this role, you will have the opportunity to utilize your technical knowledge and leadership skills to support and maintain our CRM system. We are looking for an individual with a strong passion for technology, a proactive mindset, and excellent problem-solving abilities. If you are a driven and experienced Systems Administrator with a deep understanding of Dynamics CRM, we encourage you to apply for this exciting opportunity. Join us and be a part of our innovative and collaborative culture! Manage and maintain the Dynamics CRM system to ensure its optimal performance and functionality. Troubleshoot and resolve any technical issues that may arise in the CRM system. Develop and implement strategies for data backup, security, and recovery to ensure the integrity and safety of the CRM system. Monitor system usage, performance, and capacity to identify areas for improvement and make necessary recommendations. Collaborate with other teams to integrate the CRM system with other applications and platforms. Train and support end-users on how to effectively utilize the CRM system. Stay updated on the latest developments and updates in Dynamics CRM and proactively implement them to enhance the system. Develop and maintain system documentation, including configuration and user guides. Ensure compliance with company policies and procedures, as well as industry regulations. Provide technical guidance and support to junior systems administrators, as needed. Participate in project planning and implementation related to the CRM system. Communicate regularly with stakeholders to gather feedback and make improvements to the CRM system. Stay current on emerging technologies and trends in the CRM space, and make recommendations for their implementation. Contribute to a positive and collaborative team culture by sharing knowledge and expertise. Adhere to strict timelines and deliver high-quality work within designated timeframes. Prioritize and manage multiple tasks effectively to meet the demands of a fast-paced environment. Promote and maintain a strong focus on customer satisfaction and support. Fidelity National Information- FIS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.