About Pepper Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions. BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects. Responsibilities: Project Management: Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience. Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement. Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms. Manage and optimize paid social media campaigns to reach a wider audience and drive conversions. Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment. Collaboration: Ability to influence without direct authority Establish and maintain efficient working relations with all internal & external key stakeholders Participate in project movement activities, support team initiatives & objectives Identify and recommend process improvements and initiatives Facilitate resolution of any issues by working closely with cross-functional teams Operational: Plan, execute and manage deliveries for enterprises across industries Ensure on/before time delivery of projects that match/exceed set quality standards Plan and monitor capacity utilisation on projects and supply of talent accordingly Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects. Mentor, train and lead a team of project managers and supply leads Financial Management: Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preference Maximise PO utilisation by working closely with client partners Monitor and manage scope changes to close the loop with respective client partners Control the project and monitor MIS, Invoicing, consultant costs, cash flow etc. Meet all monthly reporting/business metrics/KPI requirements and manage internal processes Client Partnership: Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications Assist with project planning, including resource forecasting, timelines, and budgeting End to end ownership of client delight and operational efficiency Drive and own PO utilisation and organic growth of existing clients Ability to coordinate and implement successful projects from start to finish Set and implement systems and processes for process improvements & operational efficiency Qualifications and Prerequisites: ● Minimum of 5 years of experience in a client-facing role, with at least 3 years of experience in team management. ● Strong problem-solving skills with a growth mindset and proactive approach. ● Ability to thrive in diverse and remote team environments. ● Proficiency in comprehension, negotiation, and analytical skills. ● Graduate or Postgraduate degree (MBA preferred). ● PMP certification is preferred. ● Proficient in project management tools such as JIRA. ● Previous experience in management and/or leadership roles is advantageous. ● Capable of working independently, seeking guidance only in complex situations. ● Exceptional written and oral communication skills in English. ● Skilled in networking and communication across diverse functions. ● Ability to navigate ambiguity and conflicting priorities with rigour.