Summary

We are seeking a Senior Technical Business Analyst to own end-to-end BA delivery across ServiceNow, Microsoft Power Platform, and custom .NET/web applications. This role is embedded in Agile/Scrum squads using Azure DevOps (ADO) and focuses on requirements, UAT, and AI-enabled process improvement (Now Assist/GenAI, Power Automate, Power Platform). The Senior BA will run ceremonies, manage stakeholder expectations, translate business needs into platform solutions, and drive measurable automation and process improvements across a global delivery footprint.

Responsibilities

Lead stakeholder discovery: interviews, JAD workshops, and observations to elicit, document, and validate requirements. Decompose epics into user stories, define acceptance criteria, and maintain sprint-ready backlog in Azure DevOps. Design UAT strategy, author test scripts, coordinate business testers, log and triage defects in ADO, and own UAT sign-off. Identify AI, machine learning, and automation opportunities (Now Assist/GenAI, Power Automate) and build structured business cases with ROI. Map current-state and future-state processes, perform gap and root cause analysis, and recommend implementable solutions. Analyze and cleanse data to support decisions; produce interpretable visualizations and present findings to stakeholders. Bridge functional requirements and platform capabilities for ServiceNow, Power Platform, and .NET/web applications to define configuration vs. development decisions. Challenge requirements when feasibility, scalability, platform fit, or business value is unclear. Manage sponsors, product owners, and cross-region stakeholders; surface risks, communicate tradeoffs, and control scope. Produce enterprise-standard documentation: requirement specs, process maps, data flow diagrams, user story libraries, and runbooks. Mentor junior BAs and interns; review deliverables and enforce ADO hygiene and documentation standards. Create documentation that is clear, reusable, and understandable by people outside the original discussion. Requirements 4+ years of business analyst experience delivering technology projects that resulted in shipped software. Enterprise technology project experience, not only business operations analysis or PMO support. Proven Agile/Scrum delivery experience; has owned a backlog in Azure DevOps or Jira and run grooming sessions. Experience contributing to sprint planning, refinement, retrospectives, and delivery follow-up. Proficient with Azure DevOps (epics, features, user stories, bugs, test cases, sprint boards, queries) as primary delivery tool. Demonstrated facilitation experience running JAD sessions, stakeholder interviews, or collaborative workshops with documented, baselined outputs. Experience working with mixed business and technical audiences. Applied AI or automation in a project context (GenAI/Now Assist, Power Automate, or equivalent) with measurable outcomes. Data analysis capability with comfort using SQL and advanced Excel or Power BI to interrogate data and support recommendations. Process improvement experience mapping as-is/to-be processes, conducting gap analysis, and delivering implemented recommendations. Recommendations must have led to real delivery outcomes, not only documentation. Experience with ServiceNow functional requirements, design, or UAT for CSM, ITSM, HRSD, or SLO workstreams. Strong written communication for requirements documents, process maps, status reports, and executive-level presentations. Experience working across global delivery or multiple time zones and managing director-level stakeholders. Ability to manage director-level or above stakeholders, verbally and in writing.

Nice to Have

IIBA CCBA/CBAP or PMI-PBA certification. Six Sigma Green Belt or higher with applied DMAIC experience. Hands-on experience gathering requirements or testing Power Apps, Power Automate flows, Power BI reports, or Power Pages. Experience with custom .NET/web application requirements, APIs, or integration testing. Experience with multi-region process standardization or global rollout coordination. \n \n Selection Process: Meeting Sonia from Resilient Co. team. Client Internal interview Final Client interview