Job Description:

• Must be able to support all aspects of network infrastructure and Microsoft platforms
• Must have competent and current understanding of windows server 2016 or higher Active Directories, domain infrastructure to include identity management, server setup and management, Network administration with top-notch troubleshooting and results-oriented technical skills
• Server configuration, support, troubleshooting, maintenance
• Manage servers, including e-mail, print, and backup servers and their associated operating systems and software
• Router / firewall configuration and support
• General knowledge of Azure and/or AWS
• Active Directory configuration, management, troubleshooting
• Ability to conduct research into networking issues and products as required
• Perform presales hardware and software recommendations
• Research technical issues and resolutions online
• Enter time and expense into customer management system on a timely basis
• Close tickets and tasks assigned to you and enter resolution information
• Mentor desktop and field technicians
• Assist in defining technology best practices for our company and customers
• Perform remote and some onsite support to our customers

Requirements:

• College or 5+ years experience
• 2-5 years experience in network/seerver support services, certifications a plus
• Hands-on hardware troubleshooting experience
• Strong written and oral communication skills
• Strong interpersonal skills
• Highly self motivated and directed
• Keen attention to detail
• Ability to effectively prioritize and execute tasks
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Knowledge of LAN / WAN design topology implementation
• Proficient with Cloud, SANS, NAS storage devices
• Experience with VPN, IPSEC, Certificate and other security services
• Knowledge in cloud and on premise Infrastructure

Benefits: