Description:

• Oversee a team that monitors and supports remote sites, including circuits, network systems, and security systems across multiple locations.
• Prioritize support for Inspection Centers and auctions, especially for critical applications.
• Collaborate with Property Operations, Security, and Construction teams to resolve site issues and coordinate work.
• Manage vendor relationships for installs and turn-ups, resolving issues onsite or by phone as needed.
• Document, track, and monitor technical issues, solutions, and support interactions.
• Troubleshoot remote user problems by phone, email, and remote connectivity tools.
• Execute projects across the enterprise-wide Remote Field Services organization.
• Coach, train, and develop team members toward personal and professional goals.
• Lead or contribute to key initiatives that improve business processes and service delivery.
• Ensure policy adherence and support internal and external security controls.
• Provide monthly reports to leadership and identify improvement opportunities.

Requirements:

• 8-10 years of experience in the Information Technology industry.
• 1+ years of direct people management experience.
• Prior experience with remote site management.
• Strong communication skills and inclusive, people-focused leadership skills.
• Good understanding of ITIL foundations, SLAs, metrics, and reporting.
• Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
• Advanced skills with Windows operating systems, including Windows 7, 8, and 10, and experience creating and pushing images.
• Experience managing service and procurement vendors.
• Experience using Jira for project management.
• Strong familiarity with firewalls, switches, wireless deployments, broadband connectivity, SD-WAN, VPNs, and data center environments.
• Experience configuring network devices such as Cisco, Juniper, Fortinet, and Meraki.
• Basic knowledge of IP phones troubleshooting.
• Experience with G Suite, including Gmail, Calendar, and Drive.
• Intermediate support skills with MS Office, especially Outlook and Office 365.
• Experience troubleshooting AV equipment such as HD TVs and projectors.
• Experience designing and reporting on service desk dashboards, metrics, and KPIs for senior management.
• Must be willing to travel 50%+ of the time.
• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.

Benefits:

• Competitive full-time salary.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payment support.
• Employee discounts on vehicles.
• Benefits for pets.
• Wellness program supporting physical and mental health.
• Opportunities for skill development and knowledge sharing across the organization.