Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture, inclusivity, and genuine belonging? Do you want to join a team of passionate individuals who are dedicated to delivering exceptional customer experiences and driving tech-powered innovation? Look no further! careerzynith is seeking a talented Technical Support / Customer Service Representative to join our remote team and help shape the future of customer service.

About careerzynith

careerzynith is a global leader in customer experience and technology innovation, with a diverse team of over 70 nationalities working together to drive business growth and customer satisfaction. Our company culture is built on the principles of inclusivity, empathy, and continuous learning, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. As a remote Technical Support / Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering outstanding customer experiences and making a meaningful impact on the world.

Career Growth and Personal Development

At careerzynith, we believe that career growth and personal development go hand-in-hand. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals and unlock your full potential. Our programs include:

• Technical skills training and certification
• Leadership development and mentorship
• Soft skills training and coaching
• Career coaching and guidance
• Networking opportunities with industry leaders and professionals

What You'll Do In This Role

As a Technical Support / Customer Service Representative, you'll be responsible for providing exceptional customer service and support to our clients via inbound and outbound calls, emails, and chats. Your key responsibilities will include:

• Providing technical support and resolving routine problems and questions related to client products and services
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver and offering additional products and services to customers
• Delivering expert customer experiences with a smile
• Collaborating with cross-functional teams to resolve complex customer issues

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships and delivering exceptional customer experiences
• 1+ year of customer service experience, with technical support experience a plus
• Open availability and a quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking and strong computer navigation skills
• Eagerness to learn new technologies and strong problem-solving skills
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
• High school diploma or GED, with a desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered)

What's In It For You

As a Technical Support / Customer Service Representative at careerzynith, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate ($15-$18/hr) with opportunities for performance-based incentives
• Comprehensive benefits package, including medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in topics such as diversity, equity, and inclusion, global citizenship, sustainability, and community support
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Celebrations for careerzynith Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join Our Team of Game-Changers

If you're passionate about delivering exceptional customer experiences and driving tech-powered innovation, we want to hear from you! Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

careerzynith is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. R1618488 Apply for this job