About the role Client Communications: Assist in communicating with clients to gather initial case information, update them on case status and address inquiries Maintain a positive and client-focused approach in all interactions. Case File Organization: Aid in the organization and maintenance of pre-litigation case files, ensuring accuracy and completeness Assist in tracking and updating case information in the case management system Document Preparation: Assist in the preparation of necessary documents for case evaluations, including summaries, timelines, and client communications Ensure that all documents are properly labeled, files, and accessible for case managers Medical Records Coordination: Support in coordinating the retrieval of medical records and bills relevant to pre-litigation cases Liaise with medical providers to gather necessary documentation Task Coordination: Assist in coordinating tasks related to the pre-litigation process, ensuring timelines are met Collaborate with legal professionals to facilitate case progression Client Advocacy: Uphold a client-focused approach, advocating for client needs and ensuring a positive client experience Address client inquiries and concerns, escalating complex issues to case managers Administrative Support: Provide general administrative support, including data entry and electronic filing Assist in maintaining organized and up-to-date case files Calendar Management: Aid in managing calendars and scheduling appointments for case managers Ensure efficient coordination of appointments and follow-ups

Qualifications

Fluency in both spoken and written English and Vietnamese required Experience working with Chinese speaking clients, with demonstrated ability to communicate effectively in both languages Proficiency in reading, writing, and speaking Chinese and English; to assist with client interactions, documentation, and case file management Previous experience in an administrative or support role, preferably in a legal or client-focused setting Strong organizational and communication skills Detail-oriented with the ability to manage multiple tasks Proficiency in Microsoft Office and basic computer skills

Benefits

Health, Dental, Vision & Life Insurance 401k benefits that include a company match and are eligible for immediate enrollment. Paid Time Off Paid holidays Free gym membership