About the position Position Summary: The Virtual Care Center (VCC) provides rapid access to telehealth appointments for patients with acute medical conditions requiring same-day care. The Bilingual English/Spanish VCC Medical Assistant is a remote role responsible for managing messages, handling telephone encounters, and assisting the nurse as needed to ensure efficient patient care and communication. Although this is a remote role- incumbents are required to come in monthly to work activities in the Bronx, NY and requires as-needed onsite requirements in New York City. Accordingly, applicants must be in a commutable vicinity to the NYC job market.

Responsibilities

• Prepare patients for care, conduct screenings, and facilitate the discharge process
• Verifies Patient Demographics, Pharmacy and Insurance
• Collaborates with nurse and reaches out for clinical guidance when appropriate
• Assist in ensuring that the call center patients are scheduled appropriately on the template
• Assists the call center nurse in ensuring that patients have information required for the scheduled visits such
• Provide support during clinic hours, assisting providers with patient care and administrative tasks
• Assist with post discharge appointments, referrals, DME orders
• Assist with the collection of discharge records, medical histories, and treatment plans
• Perform other job-related duties as required

Requirements

• High School Diploma required
• Previous experience working in a community-based health center or similar setting
• Medical Assistant Certificate or completion of an accredited Medical Assistant program required
• Bilingual Spanish/English required
• 2+ years of established Medical Assistant experience in ambulatory/primary care environment
• Flexible work schedule
• Proficiency with computers and software
• Strong communication skills
• Ability to multi-task

Benefits

• Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
• Dental, Vision, and prescription Coverage
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
• Entertainment Discount Programs
• Employee Assistant Programs
• Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
• Fitness Discounts and Perks through our medical plan
• $50,000 term life Insurance