Job Description:

• Build and maintain WFM models for short term and long-term planning
• Build and establish operating model to build engagement between the WFM & P capability and operations
• Act as strategic leader to establish and mature the WFM&P capability and scale for transactional work
• Provide thought-leadership to identify and forecast workforce requirements necessary to execute strategic business plans
• Work with Operations, finance, HR, transformation, and analytics to optimize resource allocations and margins
• Develop and implement an overall strategic workforce planning roadmap

Requirements:

• Ten or more years’ experience in workforce management and planning for large transaction or call operations
• 5 or more years of experience leading a workforce management function
• Proven experience developing and managing workforce models for a variety of domains in health care operations
• Experience leveraging analytics applied to models to improve workforce model precision and accuracy

Benefits:

• generous, flexible vacation policy
• 401(k) employer match
• comprehensive health benefits
• educational assistance
• leadership and technical development academies