Gallagher is a company focused on helping clients face risk with confidence. They are looking for a Personal Lines Client Service Manager to provide exceptional service, assist clients with their insurance needs, and maintain accurate client data while collaborating with the team to drive business growth.

Responsibilities

• Helping clients navigate their insurance needs with confidence
• Providing personalized service
• Answering questions about policies, endorsements, and claims
• Offering solutions to meet clients' needs
• Discussing auto, homeowners, or umbrella policies
• Maintaining accurate client and policy data
• Using Gallagher’s technology to streamline processes
• Collaborating with the team to secure existing business
• Driving the sale of additional services
• Managing multiple priorities

Skills

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience
• Active Producer's license
• Strong written and verbal communication skills
• Proficient in using technology as a tool to maximize productivity and quality
• 3+ years of prior experience providing client-facing customer service
• Bilingual and speaks Spanish
• Currently licensed in Property and Casualty
• Working knowledge of software including Microsoft Office, Applied Epic, and Salesforce

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

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