PURE Insurance is a member-owned property and casualty insurer dedicated to providing exceptional service and insurance solutions for financially successful families. The Associate Member Advocate will deliver outstanding customer service to members, handle claims inquiries, and ensure a positive membership experience through empathetic communication and problem-solving.

Responsibilities

• The majority of your day will be spent taking phone calls from our members, taking first notice of loss
• Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust
• Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
• Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us

Skills

• You know your way around a computer
• You can easily switch between multiple applications to complete a task
• Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you
• You may have previously worked in a restaurant, school or retail store
• You take pride in your work
• You communicate your thoughts clearly (over the phone and in writing)
• Your friends and family describe you as a person with integrity

Benefits

• Hybrid In-Office 3 days/Remote 2 days
• Associate Member Advocates take part in a comprehensive eight-week paid onboarding program at the start of this full-time role.
• As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License).
• All employees have regularly scheduled 1X1’s with their manager.
• We also invest in our employees’ professional and personal development, so when new career opportunities become available, we look internally first.
• We offer additional support of $100 per month to those who commute into a PURE office three days or more a week.

Company Overview