Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking a Better Evidence Project Coordinator to support frontline healthcare practitioners by responding to inquiries, assisting with communication campaigns, and providing research support to facilitate better health care delivery.

Responsibilities

• Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance
• Assist with communication campaigns, including contacting users with updates and program messaging
• Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and customer support-related communications
• Represent the Global Health Delivery Project professionally with staff , guests, donors, callers, and external visitors; greet guests, candidates, and donors
• Support team members with requested data or searches
• Aid in preparing documents, slides, or related reports
• Perform other duties and responsibilities to support the team’s mission as requested; provide cross coverage as needed

Skills

• High School Diploma or Equivalent required
• Project support or administrative experience 0-1 year required
• Knowledgeable of basic business administrative principles and project management best practices
• Exceptional verbal, written, and presentation skills (we may ask for a writing sample and/or administer a skills test)
• Ability to work effectively both independently and as part of a team
• Competency in Microsoft Office Suite, Google Suite, general high digital literacy and confidence with personal computers, spreadsheets, graphics, emerging applications and database programs
• Ability to work on tight deadlines
• Ability to work independently and utilize strong interpersonal skills to problem-solve complex issues
• Knowledge of file management and other administrative procedures
• Ability to handle complex and confidential information with discretion
• Proven customer service and decision-making skills strongly preferred
• Ability to learn project content quickly and demonstrate professionalism
• Strong organizational and written communication skills
• Detail-oriented
• Positive, flexible, professional, and a can-do attitude
• Appreciation for global health and cross-cultural communication
• Desire to serve frontline healthcare workers in global settings

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials
• Premiums
• Bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth
• Reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment

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