The job profile for this position is Client Account Support Associate Analyst, which is a Band 2 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. As a COBRA Client Accounts Specialist, you will support the successful implementation and ongoing management of client accounts, helping ensure a seamless experience for clients, brokers, and internal partners. In this role, you will coordinate across teams, manage key account processes, and contribute to accurate, timely service delivery that supports compliance and client satisfaction. Your attention to detail, organization, and communication skills will play a critical role in driving operational excellence.

Responsibilities

Coordinate new account implementations by gathering required documentation, supporting client setup, and ensuring accurate system entry. Partner with clients, brokers, and internal teams to answer questions, provide guidance, and ensure a smooth onboarding experience. Support preparation and review of COBRA administration proposals and required documentation. Maintain and track account lifecycle activities, including implementations, renewals, and terminations. Ensure accurate storage and documentation of client agreements, implementation materials, and termination records. Assist with account updates and terminations in internal systems and coordinate with accounting or other teams as needed. Monitor timelines and proactively follow up on outstanding items to ensure timely completion of account processes. Collaborate across departments to resolve issues and maintain strong, service-focused relationships. Contribute to process improvements and support special projects as assigned. Maintain confidentiality and adhere to regulatory and compliance requirements.

Required Qualifications

High school diploma or equivalent. Minimum 2+ years of experience in customer service, account support, or healthcare/benefits administration. Strong organizational skills with the ability to manage multiple priorities and deadlines. Excellent communication skills and ability to work effectively with internal and external stakeholders. Proficiency in Microsoft Office, including Word and Excel. Ability to learn and adapt to new systems and processes.

Preferred Qualifications

Experience with COBRA administration or employee benefits. Familiarity with healthcare regulations, including COBRA and HIPAA. Experience working with client implementation or account lifecycle processes. Strong attention to detail and data accuracy skills. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 21 - 32 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.