JOIN EXPATRIO JOIN FINTIBA At Fintiba, we achieve great things together by improving bureaucratic structures for internationals in Germany, and we currently have a vacancy for the position as Customer Support Agent (Spanish & Chinese) - LatAm (Remote, Freelance) At Fintiba, you’re not just doing a job. You’re helping thousands of people start a new chapter in life. YOUR ROLE You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail, live chat and phone You will make sure that our customers get excellent customer service Your main tasks will include the verification of documents You will have your own responsibilities and also support our customer support agents with ad-hoc tasks You will work together with our service partners to support our customers YOUR PROFILE You have some experience in customer support You are available full-time You have strong communication skills and a customer first mindset You are fluent in Spanish, both written and spoken, and you're also proficient in English and Chinese languages If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools) WHY EXPATRIO? WHY FINTIBA We strive to become the first point of contact and trusted partner for everyone who wants to study or work in Germany. We’re on a mission to ease the way to Germany for international students and professionals by being their trusted digital companion. Fintiba offers innovative tailor-made solutions developed with trusted partners to fulfil the needs of international students and expats. We don't just support individuals, we contribute to making Germany an attractive study and career destination. About us Fintiba is a Frankfurt-based FinTech on a mission to ease the way to Germany for international students and professionals. Through our digital platform, we offer tailor-made services that reduce bureaucratic hurdles, support visa preparation and help internationals start their new chapter with confidence. Our agile and diverse team values respect, personal responsibility and professionalism, while continuously improving our products, processes and customer experience. Does the position sound interesting to you? Then we would be very happy to receive your application.