Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote work opportunity? Do you possess excellent communication skills, both written and verbal, and are proficient in both Spanish and English? If so, we encourage you to apply for the Bilingual Spanish/English Customer Experts position at careerzynith, a leading global digital business services company.

About careerzynith

careerzynith is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with careerzynith

As a valued member of our team, you can expect to enjoy a range of benefits, including:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages and Salaries
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being
• Opportunities for career growth and advancement

Teleperformance and You

At careerzynith, we believe in making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Bilingual Spanish/English Customer Expert, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at careerzynith as an agent and advanced to the pinnacle of the company. At careerzynith, the sky is the limit! We offer a range of career growth opportunities and learning benefits to help you achieve your goals and aspirations.

Responsibilities

As a Bilingual Spanish/English Customer Expert, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Meeting sales objectives as defined

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be considered for this role, you will need to possess:

• Bilingual Spanish/English language skills
• A minimum of 6 months customer service experience
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• 6 months sales experience minimum
• Ability to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills
• Superior negotiating skills

Work from Home Requirements

To work from home, you will need to meet the following requirements:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required

• Clean and quiet workspace

Employment Type

This is a full-time employment opportunity.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding remote work opportunity, we encourage you to apply for the Bilingual Spanish/English Customer Experts position at careerzynith. Seize this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply for this job