Role Description We are seeking a customer-focused, energetic, and self-motivated individual to join our team as a Bilingual (English/Spanish) Central Intake Specialist working remotely. In this role, you will be the first point of contact for families exploring ABA therapy services with Proud Moments. You’ll guide them through the intake process with empathy and professionalism, ensuring a smooth and supportive experience from the initial inquiry to onboarding.

• Responding to inquiries and managing incoming leads
• Conducting intake calls
• Performing administrative tasks such as insurance verification

Responsibilities

• Understand Proud Moments’ services and clearly communicate to families seeking care
• Support across several geographic areas, with standard working hours from 9:00 AM to 5:00 PM Eastern Time, Monday through Friday
• Advocate the benefits of maximizing prescribed hours for optimal service and utilization
• Accelerate access to ABA services by confirming that clients have received a professional evaluation and prescription for ABA services
• Ensure proper reimbursement for ABA services by securing insurance authorization with our internal team
• ERM system maintenance including Client Intake process, document classification, client labels, client schedule settings and initial recurring schedules
• Confirm session start dates with all applicable parties
• Transition ongoing management of case to internal resources

Qualifications

• High School Diploma or GED
• 2+ years of experience in a healthcare related intake role
• Must be fluent in written and spoken English and Spanish to support Spanish-speaking clients
• Good understanding of HIPAA and how it applies to
• Effective administration skills
• Excellent written and verbal communication skills
• Highly computer literate with capability in email, MS office, Smartsheet and related business and communication tools
• Fantastic organizational and time management skills
• Strong decision making and problem-solving skills
• Meticulous attention to detail
• Strong soft skills - personable, engaging, and professional
• Flexibility to accommodate various US time zones, with a preference for those who can work on East Coast hours (Monday - Friday, 9 AM ET - 5 PM ET)

Benefits

• Competitive pay commensurate with your education, experience, and location
• Generous paid time off
• Advancement opportunities as Proud Moments ABA expands
• Comprehensive benefits package, including:
• Medical, dental and vision coverage
• 401K retirement savings program
• Employee Assistance Programs