Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. As a Disability Case Analyst/Case Manager, you will support plan members across Canada through illness, injury, and recovery, guiding them towards independence and a path back to work.

Responsibilities

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
• Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner
• Assessing claims based on contractual, medical, and vocational barriers
• Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready
• Writing letters to communicate pertinent benefit related information based on analytical reasoning
• Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions

Skills

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec
• A college or university degree in a healthcare program or equivalent work experience is considered an asset
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
• Knowledge of disability management and/or group benefits is an asset
• A background in a health-related field is advantageous
• Comfortable and skilled in handling both incoming and outgoing calls
• Excellent organizational and prioritization skills are critical for handling diverse tasks

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

Company Overview