We are seeking an experienced Ticket & Email Support Agent to join our growing remote operations team supporting the Australian property compliance industry. The ideal candidate must have previous experience or strong knowledge of Australian electrical, gas, and/or plumbing guidelines, compliance processes, or maintenance coordination.

About the Role

You will be responsible for handling customer support tickets, emails, escalations, and coordination between tenants, property managers, and tradespeople. This is a fast-paced role requiring strong communication skills, attention to detail, and the ability to manage multiple priorities efficiently.

Responsibilities

Respond to support tickets and customer emails professionally Coordinate with property managers, tenants, and trades Review compliance reports and defect notes Escalate technical issues when required Follow internal SOPs and service standards Update systems accurately and maintain ticket notes Assist with scheduling, quotes, repairs, and follow-ups Ensure timely resolution of customer concerns

Requirements

Previous experience in customer support, email support, or ticket handling Strong understanding of Australian electrical, gas, or plumbing guidelines/compliance Excellent written English communication skills Strong attention to detail and organisational skills Ability to work independently in a remote setup Comfortable working in high-volume ticket environments Highly Preferred Experience in Australian property management or compliance industries Experience working with trades or maintenance companies Familiarity with: Freshdesk Slack Xero CRMs or scheduling systems Work Setup Requirements Reliable high-speed internet Quiet work-from-home environment Backup power/internet preferred Dual monitors highly advantageous To Apply Please send: A summary of your relevant experience Your experience with Australian trades/compliance Systems you have previously used Your expected hourly rate Your availability A short voice recording introducing yourself (preferred) We are looking for someone reliable, proactive, and customer-focused who is looking for a long-term opportunity with a supportive team.