Note: The job is a remote job and is open to candidates in USA. Lumen is a leading provider of connectivity solutions, focusing on AI-powered infrastructure. They are seeking a Principal Product Manager to own and grow their portfolio of managed infrastructure solutions, specifically targeting hyperscaler and neocloud customers, while collaborating with various internal teams to ensure successful delivery and execution.

Responsibilities

• Own the product strategy and multi-year roadmap for managed infrastructure solutions (MOFN, dark fiber IRUs, managed spectrum/waves, custom builds) targeted at hyperscaler and neocloud buyers
• Maintain a deep, current understanding of cloud and AI network architectures, AI/ML infrastructure trends, sustainability targets, and procurement models
• Define the segment-specific value proposition, differentiating against direct fiber providers, neutral hosts, and other carriers
• Convert one-off hyperscaler infrastructure deals into repeatable productized offers with standard SKUs, commercial terms, SLAs, and operational playbooks
• Develop pricing frameworks, cost models, and deal-shaping tools that balance customer flexibility with margin discipline
• Define the build-vs-lease-vs-partner posture for new routes and capacity
• Serve as the product point of contact on strategic hyperscaler pursuits, partnering with Sales, Solutions Engineering, and Legal on RFPs, MSAs, and bespoke contract structures (IRUs, prepayments, milestone-based delivery)
• Lead pricing approvals and trade-off decisions on non-standard terms
• Drive lifecycle delivery across Network Planning, Field Operations, Service Delivery, and Service Assurance to ensure on-time, on-spec deployment
• Define and track KPIs: bookings, revenue, gross margin, time-to-deliver, route utilization, customer NPS
• Partner with Marketing on positioning, analyst engagement, and customer-facing collateral
• Build and maintain direct relationships with customer procurement, network architecture, and infrastructure teams
• Translate customer feedback into roadmap priorities and operational improvements

Skills

• 8+ years in product management, network engineering, or carrier sales engineering, with at least 3 years focused on hyperscaler, cloud provider, or large-scale wholesale customers
• Deep working knowledge of optical transport, dark fiber, DWDM/managed wavelengths, route engineering, and long-haul/metro network economics
• Proven track record productizing custom infrastructure solutions and scaling them into repeatable revenue
• Demonstrated commercial fluency: pricing, IRU structures, capex/opex trade-offs, margin analysis, contract negotiation support
• Experience operating in a matrixed environment with Sales, Engineering, Operations, and Finance
• Excellent executive communication; comfortable presenting to senior hyperscaler stakeholders and internal leadership
• Direct experience selling to or working inside one of the major hyperscalers (AWS, Microsoft, Google, Meta, Oracle)
• Familiarity with AI/ML infrastructure buildouts, data center interconnect (DCI), and subsea/terrestrial route planning
• MBA or equivalent commercial experience
• Background in managed services productization (not just transport sales)

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Company Overview

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