Open role
[Remote] ServiceNow Support Analyst
Note: The job is a remote job and is open to candidates in USA. Talent Groups is seeking a ServiceNow Support Analyst for a 9-month contract to assist in a high-profile ServiceNow migration initiative. The role focuses on ticket management, data entry, and supporting the transition from legacy platforms to a unified ServiceNow environment.
Responsibilities
- Monitor vendor ticketing systems and transfer updates into ServiceNow
- Perform high-volume, detail-oriented data entry to maintain accurate records
- Ensure data integrity and consistency across multiple platforms
- Track and manage tickets through resolution while maintaining thorough documentation
- Assist with migrating information from Cherwell and Netcracker into ServiceNow
- Transfer ticket history, comments, and supporting documentation
- Support the implementation and adoption of the new ServiceNow environment
- Partner closely with the Service Desk leadership team throughout the migration process
- Provide light hardware and software support as workload permits
- Assist end users with routine service requests
- Maintain organized documentation and follow established support processes
Skills
- Hands-on experience with ServiceNow (required)
- Experience working with web-based ticketing systems
- Strong data entry skills with exceptional attention to detail
- Proficiency with Microsoft Office 365, including Outlook, Teams, and Excel
- Excellent organizational and time management skills
- Ability to work independently in a remote environment
- Availability to work Alaska Time Zone business hours
- Experience with Cherwell ticketing systems
- Experience with Netcracker
- Previous service desk or IT support experience
- Experience supporting system migrations or technology implementations
- Strong written and verbal communication skills
Benefits
- 9-month contract as a W2 employee of Talent Groups.
- Remote, located in Alaska, or on the West Coast (Pacific or Mountain time zone).
- Monday - Friday, 8:00 am - 5:00 pm Alaska Standard Time.
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