Note: The job is a remote job and is open to candidates in USA. Acosta Group is a collective uniting trusted retail, marketing, and foodservice agencies, and they are seeking a Talent Operations Advisor I. This role focuses on creating a seamless onboarding experience for future associates by providing high-volume support and ensuring a positive candidate experience throughout the onboarding process.

Responsibilities

• Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9 , required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process
• Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
• Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
• Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
• Maintain confidentiality of department and associate information according to established practices
• Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties as required and/or assigned

Skills

• Associate degree
• Associate's degree in human resources, Business or related field or equivalent education and experience
• Minimum 1+ year experience in a customer service or customer support role
• Experience with I-9 (Required)
• Experience with E-Verify and USCIS guidelines (Required)
• An associate first mindset with dedication to internal customer service and company culture
• Verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
• Strong organizational and time management skills
• Attention to detail
• Ability to manage expectations, process and multiple projects simultaneously
• Preferred location for applicants to reside in: Dallas-Fort Worth, TX or Jacksonville, FL

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