Essential Duties and Responsibilities:

• Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
• Provides medical subject matter expertise.
• Performs advanced database searches.
• Composes documents, reports, and correspondence.
• Documents all incoming inquiries.
• Participates in special projects as required.

Minimum Requirements

• High School diploma or equivalent with 2-4 years of experience.
• May have additional training or education in area of specialization.
• Must be fluent in English and specified secondary language.

Essential Duties and Responsibilities:

• Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from

consumers, educators or medical/health professionals.

• Provides medical subject matter expertise.
• Performs advanced database searches.
• Composes documents, reports, and correspondence.
• Documents all incoming inquiries.
• Participates in special projects as required.

Education, Experience and Skills

• Experience in medical, scientific or public health discipline.
• Clinical knowledge of and experience with CDC related topics.
• Bachelor's Degree in Nursing and current RN license are required.
• Proficient internet search skills.
• Working knowledge of Microsoft Office and ability to learn and utilize software

applications.

• Excellent listening, comprehension, communications (verbal and written), problem

solving and customer service skills.

• Ability to work independently and communicate effectively.
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize

simultaneous tasks.

• Ability to speak and read English and Spanish clearly, professionally, and fluently.
• Call Center experience preferred.
• Must have a Smartphone which will be required only to log into Maximus systems,

not for daily work activities.

• This position requires you to use your own personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted.*

Home Office Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity

(you can test this by going to www.speedtest.net)

• Minimum 5mpbs upload speed
• Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
• Private and secure work area and adequate power source
• Windows or Mac Operating Systems

OS for Windows | - Windows 10 or Windows 11 (11 is preferred) OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] . Minimum Salary $34.85 Maximum Salary $68.55